Damages & Returns

RETURN POLICY

Last updated March 27, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@discountcoffee.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Discount Coffee
Attn: Returns
RMA #
10 Greenlees Road
Cambuslang
Glasgow, South Lanarkshire G72 8JJ
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Opened Items


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     A 10% restocking fee will be charged for all returns in excess of .
     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0330 4411 122
sales@discountcoffee.co.uk

Damages & Returns | Discount Coffee 

Returns Policy:

Please read the returns policy in its entirety before contacting us to return any of your purchases. This will allow us to deal with your return quickly and efficiently.

COVID-19 Return Amendments:

We are currently unable to organise pre-paid labels or pick ups for smaller parcel items. We also cannot accept any returns for face masks which have been used due to hygiene reasons.

Items Not Required:

We endeavour to provide as much information within our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 14 days of receipt as long as the product is in original, re-saleable condition. Universal Coffee Limited will not cover return postage costs. Items must be returned to us by Recorded Delivery or equivalent service. We advise that you obtain a proof of posting certificate available free at any post office. We reserve the right to charge a re-stocking fee.

Item Refunds:

Refunds for validated returns will be credited to your credit/debit card within 7 working days of receipt of the returned items. Please note that delivery charges cannot be refunded.

How to return an Item:

To return any items, please call us on 0330 4411 122, e-mail us at sales@discountcoffee.co.uk or contact us on Facebook quoting your original order number. However you may only return goods which where notified for return within 14 days of receiving the goods. The item must be returned via an agreed method. We can arrange an uplift from your location at an extra cost. Upon receipt of the returned items, we will refund the total cost of the goods subject to their being received in their original condition and packaging. Items that have been opened cannot be returned for a refund. We are currently unable to provide prepaid return labels for smaller parcels. 

Incorrectly Supplied Items

At Discount Coffee we pride ourselves in delivering the best service possible. Sometimes however things can go wrong and items can be missed or picked incorrectly by mistake. We are working hard to improve this by bringing in new inventory software for our picking team.

If you receive the incorrect item or quantity of item we would be happy to arrange for the correct items to be sent to you straight away please just contact us, providing your order number if possible.

If you receive damaged or defective goods (which you can prove) from us we will offer you a prompt replacement, refund or alternative item to the same value. Please contact us within 7 days quoting your original order number, as well as pictures showing damage and we will arrange for the uplift and delivery of goods.

Defective/Damaged Goods:

 We work with dpd and Hermes for our deliveries, and although we always do our upmost to ensure all our orders are packed correctly damaged goods can still occur. If you receive damaged or defective goods from us, please contact us within 7 days quoting your original order number and pictures (if possible) of the damage. These pictures will be passed on to our courier partners who will open an investigation into why your items have been damaged. We will arrange for the uplift and inspection of goods. Should we, upon receipt of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods. Universal Coffee Ltd will cover re-postage costs for defective or damaged goods.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever please inform the delivery driver. If this is not possible please ensure you sign for the goods and take appropriate pictures to allow us to take your claim up with our delivery partners if necessary.

We advise you return goods using special/recorded delivery or equivalent service. You can obtain a proof of posting certificate free at any post office. If you do not wish to post the item yourself, courier uplift can be arranged by Universal Coffee Limited at a cost of £10.00.

Lost Goods:

All though it is rare it can happen from time to time. If your goods have been dispatched from our warehouse and you have not received them within one working week please contact us. All orders are fully tracked to their destination and therefore we will do our upmost to find it for you. If it has been lost we would be happy to resend your goods at no additional cost. Universal Coffee Limited will not be held responsible for any uninsured items lost in transit.

Warehouse Address:

Discount Coffee               
10 Greenlees Road

Cambuslang, Glasgow
G72 8JJ
Item Added To Cart