Please read the returns policy in its entirety before contacting us to return any of your purchases. This will allow us to deal with your return quickly and efficiently.
COVID-19 Return Amendments:
We are currently unable to organise pre-paid labels or pick ups for smaller parcel items. We also cannot accept any returns for face masks which have been used due to hygiene reasons.
Items Not Required:
We endeavour to provide as much information within our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 7 days of receipt as long as the product is in original, re-saleable condition. Universal Coffee Limited will not cover return postage costs. Items must be returned to us by Recorded Delivery or equivalent service. We advise that you obtain a proof of posting certificate available free at any post office. We reserve the right to charge a re-stocking fee of no more than £10.00.
Refunds for validated returns will be credited to your credit/debit card within 7 working days of receipt of the returned items. Please note that delivery charges cannot be refunded.
How to return an Item:
To return any items, please call us on 01555 773980, e-mail us at firstname.lastname@example.org or contact us on Facebook quoting your original order number. However you may only return goods which where notified for return within 7 days of receiving the goods. The item must be returned via an agreed method. We can arrange an uplift from your location at an extra cost. Upon receipt of the returned items, we will refund the total cost of the goods subject to their being received in their original condition and packaging. Items that have been opened cannot be returned for a refund. We are currently unable to provide prepaid return labels for smaller parcels.
Incorrectly Supplied Items
At Discount Coffee we pride ourselves in delivering the best service possible. Sometimes however things can go wrong and items can be missed or picked incorrectly by mistake. We are working hard to improve this by bringing in new inventory software for our picking team.
If you receive the incorrect item or quantity of item we would be happy to arrange for the correct items to be sent to you straight away please just contact us, providing your order number if possible.
If you receive damaged or defective goods (which you can prove) from us we will offer you a prompt replacement, refund or alternative item to the same value. Please contact us within 7 days quoting your original order number, as well as pictures showing damage and we will arrange for the uplift and delivery of goods.
We work with dpd and Hermes for our deliveries, and although we always do our upmost to ensure all our orders are packed correctly damaged goods can still occur. If you receive damaged or defective goods from us, please contact us within 7 days quoting your original order number and pictures (if possible) of the damage. These pictures will be passed on to our courier partners who will open an investigation into why your items have been damaged. We will arrange for the uplift and inspection of goods. Should we, upon receipt of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods. Universal Coffee Ltd will cover re-postage costs for defective or damaged goods.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever please inform the delivery driver. If this is not possible please ensure you sign for the goods and take appropriate pictures to allow us to take your claim up with our delivery partners if necessary.
We advise you return goods using special/recorded delivery or equivalent service. You can obtain a proof of posting certificate free at any post office. If you do not wish to post the item yourself, courier uplift can be arranged by Universal Coffee Limited at a cost of £10.00.
All though it is rare it can happen from time to time. If your goods have been dispatched from our warehouse and you have not received them within one working week please contact us. All orders are fully tracked to their destination and therefore we will do our upmost to find it for you. If it has been lost we would be happy to resend your goods at no additional cost. Universal Coffee Limited will not be held responsible for any uninsured items lost in transit.
Universal Coffee Ltd trading as Discount Coffee