Last updated July 28, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@discountcoffee.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Discount Coffee
Attn: Returns
RMA #
10 Greenlees Road
Cambuslang
Glasgow, South Lanarkshire G72 8JJ
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We can arrange a return on your behalf for a charge of £8 per parcel. 

Parcel Not Arrived 

If your parcel hasn’t arrived within the expected delivery timeframe, or you haven’t received an update from the courier within a reasonable period, please contact us as soon as possible. We’ll investigate the issue promptly and do everything we can to ensure your order reaches you. To be eligible for a replacement or refund, you must notify us within 30 days of placing your order.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
● Opened Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
● A 10% restocking fee will be charged for all returns in excess of .
● Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0330 4411 122
sales@discountcoffee.co.uk