Please read the returns policy in it's entirety before contacting us to return any of your purchases. This will allow us to deal with your return quickly and efficiently.
Refunds for validated returns will be credited to your credit/debit card within 7 working days of receipt of the returned items. Please note that delivery charges cannot be refunded.
To return any items, please phone us on 0845 225 5000 or e-mail us at firstname.lastname@example.org quoting your original order number and then return the items by an agreed method of delivery. Upon receipt of the returned items we will refund the total cost of the goods subject to their being received in their original condition and packaging.
Items Not Required
We endeavour to provide as much information within our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 7 days of receipt as long as the product is in original, re-saleable condition. Discount Coffee Limited will not cover return postage costs. Items must be returned to us by Recorded Delivery or equivalent service. We advise that you obtain a proof of posting certificate available free at any post office. We reserve the right to charge a re-stocking fee of no more than £10.00.
Incorrectly Supplied Items
If you receive damaged or defective goods from us we will offer you a prompt replacement, refund or alternative item to the same value. Please contact us with 7 days quoting your original order number, and we will arrange for the uplift and delivery of goods.
If you receive damaged or defective goods from us please contact us with 7 days quoting your original order number, and we will arrange for the uplift and inspection of goods. Should we, upon receipt of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods. Discount Coffee Limited will cover re-postage costs for defective or damaged goods.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
We advise you return goods using special/recorded delivery or equivalent service. You can obtain a proof of posting certificate free at any post office. If you do not wish to post the item yourself, courier uplift can be arranged by Discount Coffee Limited at a cost of £10.00.
Discount Coffee Limited will not be held responsible for any uninsured items lost in transit.