Frequently Asked Questions
Frequently asked questions
Quick answers about ordering, paying, your account and your delivery.
Ordering and paying
How to order, pay and stay secure.
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1
Choose your items
Browse or search, then click Buy Now. Add, remove or cancel at any time.
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2
Check out and pay
Enter your name and address, then pay by card, PayPal, Google Pay or Apple Pay.
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3
Get your confirmation
We email you straight away, and send tracking details once it is on its way.
Prefer to order by phone? Call us on 0330 44 111 22 and we will place it for you.
Payment
We accept payment by most major credit, debit cards, Pay Pal, Google Pay and Apple Pay. These are processed online using Shopify pay & PayPal secure payment service. Prices are shown in British Pounds Sterling. As part of our commitment to the security of our customers we may contact you to request further validation of your details, this helps to prevent fraud.
If you do not want to place an online order you can contact us and place an order over the phone. No sensitive information (e.g card numbers) are held by our team at any time after the payment has been accepted.
VAT/TAX Charges
Where necessary purchase taxes are included in the price at the current standard rate of 20% and are visible on all product pages and in the checkout.
Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using Shopify pay & PayPal secure transaction system. Credit Card details are not stored on any computers.
This website is fully integrated with Shopify Pay & PayPal, one of the leading secure payment systems. Sensitive information is only requested on pages that are located on the Shopify Pay & PayPal secure servers and this information cannot be accessed or viewed by anyone else.
Your Privacy
Your privacy and trust is important to us and we will treat any details you provide us with the upmost respect. We do not participate in unsolicited mailing (and avoid working with those who do), and will never pass your contact information to any third party organisation.
Your account
Addresses, passwords and reorders.
How do I change my address?
From the logged in screen press 'account details' then click edit or delete below your current address.
How do I reorder my previous orders?
The dashboard will show your order history. Simply press the basket button to place the same order again.
How do I change my password?
From the login screen click 'forgotten password' an email will be sent to you with instructions on how to change the password.
How do I change my email?
contact us via the message box on the bottom right of your screen, email or call.
If there is anything else we can do to help please contact us, we are happy to help further.
Paying with Klarna
Spread the cost at checkout.
How does paying with Klarna work?
Orders, delivery and returns
Quick answers, with links to the full pages.
