Customer Service

Our Delivery Rates  

 Hermes 48hr delivery | Discount Coffee Service 0- 1kg 1- 2kg 2- 5kg
Hermes Logo | Discount Coffee 48 Hour Delivery* £2.80 £3.24 £3.24

* Excludes weekends & bank holidays. 2 working days, Order by 4 pm.

 dpd next day delivery | Discount Coffee Service 0- 5kg 0- 30+kg
dpd Logo | Discount Coffee Next Day Delivery* £5.25 £5.89

* Excludes weekends & Bank holidays. UK Mainland Only, Order by 4 pm.

dpd free delivery | Discount Coffee Service Orders over £50
dpd logo | Discount Coffee Next Day Delivery* FREE

 *Excludes weekends & Bank holidays. UK Mainland Only, Order by 4 pm.

dpd Special Delivery | Discount Coffee Service 0 - 30+kg
dpd Saturday / Sunday Delivery | Discount Coffee Saturday or Sunday* £14.90

* Excludes Bank holidays. UK Mainland Only, Must Order by 4 pm on Friday. 

Hermes delivery | Discount Coffee  dpd Delivery | Discount Coffee

Order Cut Off Times

 Monday - Friday 4 pm (UK Time)
Saturday - Sunday No Dispatch
Bank Holidays No Dispatch

Please Note: For Saturday & Sunday Deliveries orders must be placed by 4pm on Friday.

*We currently ship to UK, Austria, Belgium, Canada, Channel Islands, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Slovakia, Spain, Sweden, UAE & USA.

Please call or email us for quotes for shipping to other countries, we are always happy to add to the list!

Delivery Terms & Conditions

 

Hermes delivery | Discount Coffee

If you have not received your order within 2 working days, or your goods were damaged in transit, please contact our team on 01555 773980 quoting your purchase order number, and date of purchase so that we may correct the problem as soon as possible. Please note: Hermes deliveries are fully trackable via your email. 

dpd delivery | Discount Coffee

If you have not received your parcel within 48 working hours of ordering, or your goods were damaged in transit, please contact our team on 01555 773980 quoting your purchase order number, and date of purchase so that we may correct the problem as soon as possible. If you provide a mobile number you will receive an estimated one-hour delivery slot for your delivery by SMS text message.

Please note, any instructions for the delivery driver must be left in the box provided during checkout, thank you. 

Delivery will be made to the address specified by the customer on the completed purchase form.

Any issues with your delivery must be reported within 10 working days.

Customer Service Centre Opening Time 

 Monday - Friday 9am - 5pm
Saturday - Sunday Closed

Contact us

If you wish to contact us for more information or to place your order over the phone you can contact our office on:

T: 01555 773980
T: +44(0)1555 773980 (From outwith the U.K)
E: sales@discountcoffee.co.uk

Contacting us 24/7

Please contact us on Facebook Messenger 24/7 quoting your order number. Please allow time for our team to reply to your message.

facebook messenger

Wholesale Contact us

We now provide a section for our wholesale customers who wish a custom quote for their business.

Click Here To Get in Touch

FAQ'S

click here for frequently asked questions.  

Returns

Please read the returns policy in its entirety before contacting us to return any of your purchases. This will allow us to deal with your return quickly and efficiently.

Item Refunds

Refunds for validated returns will be credited to your credit/debit card within 7 working days of receipt of the returned items. Please note that delivery charges cannot be refunded.

To return any items, please phone us on 01555 773980 or 0845 225 5000 or e-mail us at sales@discountcoffee.co.uk quoting your original order number. However you may only return goods which where notified for return within 7 days of reciving the goods. If return is possible then return the items by an agreed method of delivery. Upon receipt of the returned items, we will refund the total cost of the goods subject to their being received in their original condition and packaging.

Items Not Required

We endeavour to provide as much information within our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 7 days of receipt as long as the product is in original, re-saleable condition? Universal Coffee Limited will not cover return postage costs. Items must be returned to us by Recorded Delivery or equivalent service. We advise that you obtain a proof of posting certificate available free at any post office. We reserve the right to charge a re-stocking fee of no more than £10.00.

Incorrectly Supplied Items

At Discount Coffee we pride ourselves in delivering the goods you want however if we supply the incorrect goods by mistake then you may contact us about returning the goods. If you receive damaged or defective goods (which you can prove) from us we will offer you a prompt replacement, refund or alternative item to the same value. Please contact us within 7 days quoting your original order number, and we will arrange for the uplift and delivery of goods.

Defective/Damaged Goods

 If you receive damaged or defective goods from us please contact us within 7 days quoting your original order number, and we will arrange for the uplift and inspection of goods. Should we, upon receipt of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods. Universal Coffee Ltd will cover re-postage costs for defective or damaged goods.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

We advise you return goods using special/recorded delivery or equivalent service. You can obtain a proof of posting certificate free at any post office. If you do not wish to post the item yourself, courier uplift can be arranged by Universal Coffee Limited at a cost of £10.00.

Lost Goods

All though it is rare it can happen from time to time. If your goods were dispatched from our warehouse and you have not received your goods within 1 working week (excluding royal mail as they may take longer) then call our team on 01555 773980 quoting your order number and date of order. At this point, we may be able to arrange your goods are re-sent at no extra cost. Universal Coffee Limited will not be held responsible for any uninsured items lost in transit.

Universal Coffee Ltd trading as Discount Coffee               
Units 2/4/6
Waygateshaw Castle
Carluke
ML8 5PX

Universal Coffee Logo