Your order number, which is in your confirmation email, and the name of the product if it is about one item. If something arrived damaged or wrong, a photo helps us sort it quickly.

You will get an email from the courier with the tracking information, so you can follow your order on its way to you. If you cannot find it, or something does not look right, get in touch and we will help track it down.

We have a full page of delivery information. Read about our delivery.

We give 30 day returns as standard. Find out more on our returns page.

Choose Damaged or wrong item in the form and include your order number and the product affected. The form cannot carry attachments, so email a photo to sales@discountcoffee.co.uk too and put your order number in the subject line.

Yes. Choose Product question and tell us which product you are looking at and what you would like to know. We will help you choose.

Choose Account or invoice and include your business name and the invoice or order number it relates to.

Yes, we sell and lease commercial coffee machines alongside our coffee and supplies. Choose Coffee machines for anything about buying, leasing or a fault, and include the model and serial number if you have a machine already.

We reply to messages in opening hours and aim to answer within one working day. Prefer to talk? Give us a call.