support - test
Customer service
How can we help today?
Pick a topic below for quick answers, or talk to a real person. We are always happy to hear from you, whatever the reason.
The chat window did not open. Look for the chat button at the bottom right of the page, or contact us using the button above.
Live chat open 24 hours
Phones Mon to Fri, 9am to 5pm
Orders and help
Offers and privacy
About Discount Coffee
Before you get in touch
Quick answers
Most questions are answered here. If yours is not, just ask and we will help.
How do I find out where my order is?
You will get an email from the courier with the tracking information, so you can follow your order on its way to you. If you cannot find it, or something does not look right, get in touch and we will help track it down.
How quick is delivery?
We have a full page of delivery information. Read about our delivery.
What is your returns policy?
We give 30 day returns as standard. Find out more on our Damages & Returns page.
Something arrived damaged or is not what I ordered. What do I do?
Tell us through our contact page with your order number and the product affected, and email us a photo of the problem. You can also read our Damages & Returns page.
Can I talk to someone out of hours?
Live chat is open 24 hours a day. We answer the phones Monday to Friday, 9am to 5pm, and you can email us about anything at sales@discountcoffee.co.uk.
Where can I get help with my account?
Our FAQs page covers the common questions, and we are always happy to help if yours is not there.
Can I pay with Klarna?
Yes. Our FAQs page explains how it works.
